DiGI BANK (Digital Customer Relationship)

Detection of Customer visits to Bank branches using RFID technology and open CV module for service improvement, security enhancement and customer loyalty services. Customers equipped with RFID stickers on the back of payment card, or savings book will be detected at their entrance and exit to the branch . However other customers non-equipped with RFID Tags could also be recognized thanks to open CV module. These identifications will be used for different purposes such as : 1) Human resources sizing for best customer services. 2) Informing the branch manager about the visit of a VIP customer for a better and followed welcome. 3) Securing transactions against all fraud of customer identity theft in saving accounts. 4) Customer loyalty through reduction and free offers from partners

Category: COMPUTING Country: TUNISIA Year: 2021

 

Khalil TERRAS